Refund Policy

If you bought a credit pack and haven't used the credits yet, email support@adstack.studio within 14 daysof purchase and we'll refund the full price to your original payment method. If you used some of the credits, we refund the unused portion pro-rated by the credits remaining.

• Unused credits. Full refund of the pack price within 14 days of purchase.
• Partially used credits.Pro-rated refund based on credits remaining. Example: bought 100 credits for $9, used 30 → refund of $6.30 (70% × $9). Credits already consumed are non-refundable because we've already paid the underlying AI provider for the generation.
• Service unavailability. If AdStack is down for more than 24 consecutive hours and your generations failed during that window, we refund the affected credits regardless of the 14-day window.
• Duplicate charge.Stripe occasionally retries payments due to network glitches. If we charged you twice for the same purchase, contact us and we'll reverse the duplicate immediately.

• Already-consumed credits.Once a generation or posting action completes, the underlying API cost has been incurred. We can't refund credits that were used to call Higgsfield, Meta, or other providers on your behalf.
• Content quality issues.AI output is inherently variable. If a specific generation produced low-quality output, please regenerate — we don't refund credits for subjective quality issues. (For technical failures where no usable output was returned, AdStack automatically refunds the credits via our internal credit_ledger.)
• Purchases older than 14 days are non-refundable except as required by applicable consumer-protection law (see below).

Customers in the European Union have a statutory right to withdraw from distance contracts within 14 days of purchase without giving reasons. This right applies to AdStack credit packs and is exercised by emailing support@adstack.studio within 14 days of your purchase.

Important exception:Once you start using credits to generate or publish content, you explicitly consent to the supply of digital content beginning before the cooling-off period ends, and you lose the right of withdrawal for the credits you've already consumed (in line with Article 16(m) of Directive 2011/83/EU). Unused credits remain refundable within the 14-day window.

1. Email support@adstack.studio from the address tied to your AdStack account.
2. Include the original Stripe receipt or the date of purchase so we can match your account.
3. Briefly describe the reason (optional, but helps us improve).

We'll respond within 2 business days. Refunds are processed to the original payment method via Stripe and typically land within 5–10 business days depending on your card issuer.

Please contact us before initiating a chargeback with your card issuer. Chargebacks cost both parties unnecessary fees and we can resolve nearly all refund issues directly. If you initiate a chargeback without first contacting support, we may suspend the account associated with the disputed charge until the dispute is resolved.

Reach out anytime at support@adstack.studio.